Shipping
We proudly ship worldwide from Bali, Indonesia using trusted courier partners.
Orders are typically processed and dispatched within 1–3 business days. Once your order has been shipped, you'll receive a shipping confirmation email with your tracking details.
All Segara orders are thoughtfully packaged using eco-conscious materials wherever possible.
Pre-Orders
Some Segara pieces are available as pre-order and are made especially for you by our artisans in Bali.
If your item is a pre-order, production time will be clearly stated on the product page before purchase. Please allow approximately 2–4 weeks for your garment to be completed before it is dispatched.
If your order contains both in-stock and pre-order items, your order may be shipped together once your pre-order is ready. If you'd like your in-stock items shipped separately, please contact us at info@segarathelabel.com (additional shipping charges may apply).
For more information about our pre-order process, please visit our
Pre-Order Information page.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery location and the weight of your order.
Estimated delivery times:
Indonesia: 2–7 business days
International: 1–4 weeks*
*Delivery times are estimates only and may vary due to customs processing, public holidays, weather conditions, or courier delays beyond our control.
International Shipping
We're so excited to ship Segara pieces around the world. 🌴
Please note that international orders may be subject to customs duties, taxes, or import fees upon arrival. These charges vary by country and are the responsibility of the customer.
As these fees are set by your local customs authority, we're unable to predict or cover them.
Refused or unclaimed parcels: If an order is refused due to unpaid customs fees or returned to us, any return shipping costs, customs charges, or carrier fees incurred will be deducted from your refund.
Lost or Delayed Parcels
While we work closely with our shipping partners to ensure every order arrives safely, Segara the Label cannot be held responsible for delays caused by courier services, customs processing, weather events, or other circumstances beyond our control.
If your parcel is delayed or appears to be lost, please contact us at info@segarathelabel.com, and we'll do our best to assist you in locating your order.
Returns & Exchanges
Returns
We do not offer returns due to change of mind. However, we will honour a return if you have purchased a product from us that:
Is faulty, unsafe, contains a defect, or is not of acceptable quality, appearance, or finish;
Is not fit for its intended purpose; or
Does not match the product image or our description.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Exchanges
We are happy to offer an exchange within 7 days of purchase if the item remains unused, with its original tags securely attached, and is presented in its original packaging, all of which must be in their original condition.
Exchanges cannot be provided for the following:
Underwear, lingerie, or swimwear, unless the item is faulty or you are otherwise entitled to a remedy under the Australian Consumer Law.
Products returned in a condition other than their original state.
Products returned without their attached tags.
Products not in their original packaging.
Products showing signs of wear, makeup, perfume, smoke, deodorant, or body odour.
Products marked or damaged, including stains from fake tan, deodorant, or makeup.
Shipping costs are non-refundable, and you are responsible for the exchange/return shipping costs unless the item is faulty, incorrect, or you are otherwise entitled to a remedy under the Australian Consumer Law.
Returns and exchanges are typically processed within 7 business days upon receipt, and you will receive an email confirmation once the process is complete.
To organise a refund or exchange, please contact our customer service team at info@segarathelabel.com.